Over 360 employees facilitating the ideal shopping experience

Luxury Souq Dubai

This dealer owns a store in which you may view their watches.
Watches sold with Buyer Protection: 165

4.6 out of 5 stars  |  Reviews: 145

Detailed explanation of ratings 

 4.8
Shipping
 4.5
Item description
 4.5
Communication
88% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Nathan from on 15. November 2021


Panerai ...

Communication

Buyer's comment:

A very disappointing experience. We agreed a price for the advertised watch and I made payment. The dealer then said he didn’t have the watch in stock and would I accept a similar but different version. I declined and now I have spent a week trying to get my money back from Chrono24.

Dealer's comment:

First of all, we want to apologize for the experience you’ve had. It’s not our usual standard and I understand how frustrating this delay must be. However, the watch is in stock but it does not come with Arabic Numeral Dial as per advertised which is a technical issue. We look forward to providing a much better experience in the future.

Order canceled

Review by tiger from on 19. October 2021


Audemars Piguet ...

Communication

Buyer's comment:

After paying the price, I was told that I had sold it when I contacted him because the mailing procedure was not completed. What about other models at the end of the list without apologizing? It was the worst response.

Dealer's comment:

Dear Sir, we did apologize to you & we even send our apologies to Chrono24 for all the troubles. Again, we are sorry that these things happen, what exactly happen was prior to your payment - another buyer already made the payment that is why he got the watch first. We ordered another piece specifically for you however supplier unable to provide an exact time when we will receive it as you know that these watches are hard to find in the market, and we offered another models which is very near to what you ordered for your convenience thinking you might find something that might interests you. For the last time, we are very sorry.

Order canceled

Review by Ahmed E. from on 21. May 2021


Audemars Piguet ...

Communication

Buyer's comment:

The dealer increased the price after i made the payment to the agreed price and hence the purchase was cancelled and i had to wait to refund my payment

Dealer's comment:

I sincerely apologize for mistakenly providing an outed price. Please do know that these specific brands are sensitive when it comes to prices & availability, especially the movement of the watches on our showroom is so fast and prices keeps on changing every time hence, these happens.. I take the full responsibility and I will endeavor to provide the correct and accurate information to gain back your trust.

Order canceled

Review by Gigi A. from on 15. April 2021


Patek Philippe ...

Communication

Buyer's comment:

Ha cambiato il prezzo dopo avermi fatto l’offerta che ho accettato.

Dealer's comment:

I am terribly sorry for what happened. There is no excuse for misquoting a price. I take full responsibility and this does not affect the credibility of Luxury Souq that the quality care for our customers is our number one concern.

Order canceled

Review by IT C. from on 11. January 2021


graff ...

Communication

Buyer's comment:

Complete waste of time. Slow to respond, increased the price of the watch after buying, had to buy second time for higher price because he decided original price was too low. Then he wanted to send the watch without the strap after I already paid. Had to cancel the transaction after escrow. Ovoid buying from this person and save yourself all the headaches, not worth it!

Dealer's comment:

Thank you for your review. First of all, all the prices of the watches are changing over time; All buyers from all over the world knows these facts. Secondly, I love to send the watch completely with the strap but this is prohibited by the US customs. Please know that we are just but following the rules and regulations set by the US customs. Still, we appreciate your comment and rest assured that we will still continue to work harder to serve and provide high satisfaction for our clients. Happy new year.

Review by Inversiones y Proyectos Barpi SL I. from on 16. May 2020


Jaeger-LeCoultre ...

Shipping
Item description

Buyer's comment:

No compraré más

Order canceled

Review by Bader A. from on 12. February 2020


Corum ...

Communication

Buyer's comment:

Very slow service. Had to cancel the order after one week since they didn't ship the watch and they keep saying "its under process".

Order canceled

Review by Thomas K. from on 30. January 2020


Carl F. Bucherer ...

Buyer recommends this dealer

Communication

Buyer's comment:

Lange Reaktionszeiten des Verkäufers, unfreundlich, nach fast 4 Wochen „Verkaufsverhandlungen“ kein Ergebnis; ich hatte den Eindruck, dass der Verkäufer nicht verkaufen will - schade!