Over 360 employees facilitating the ideal shopping experience

Tristargold Srl

Trusted Seller since 2014
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 2
Watches sold with Buyer Protection: 79

4.6 out of 5 stars  |  Reviews: 51

Detailed explanation of ratings 

 4.6
Shipping
 4.6
Item description
 4.6
Communication
88% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Daniel H. from on 03. December 2021


Patek Philippe ...

Communication

Buyer's comment:

the merchant sent an offer for the watch I accepted and sent the money! however, the trader canceled the offer and increased the offer! it was very unprofessional !!!

Dealer's comment:

I'm sorry the prize was wrong. thanks anyway

Review by FMZ from on 02. May 2019


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

The watch has been examined by the Rolex flagship store. It has been determined to have a Day-date strap instead of a Daytona strap. For this clearly intentional switching of the strap the dealer has also misplaced the springs in the clasp. Your trusted dealer has installed the Day-date. They have not included the original springs and the service center will charge me for installing them. As such is the lack of transparency by the aforementioned dealer. As far as your earlier remark that the pictures define the condition the watch is in, then labels such as new,unworn, and preowned will not have ANY merit. Unscrupulous “dealers” can pawn off anything as new. As seen in this case. Not new. Not even original parts

Dealer's comment:

We are very sorry about what he said that he did everything that is not a professional the watch he bought after viewing the photos and videos has never been opened and still has the case completely filmed as when he left the dealership Rolex, having said that, we do not understand the reason for so many controversies among other things if it was not convinced with certainty that it would be safely returned and we would have repaid it without other problems. I just hope that all these excuses are not only due to a trial to try to be reimbursed because in case he found the wrong store. We are professionals and we like to work with precise and honest people. Thanks anyway for the purchase. Ci dispiace molto di quello che lei mi dice ma che l'ha fatto tutto ciò che non è un professionista l'orologio che ha comprato dopo aver visionato le foto e video è mai stato aperto ed ha ancora la cassa completamente pellicolata come quando è uscito dal concessionario Rolex, detto cio 'non capiamo il motivo di tante polemiche tra l'altro se non era convinto certo tranquillamente restituircelo l'avremmo rimborsata senza altri problemi. Spero solo che tutte queste scuse non sono dovute solo ad una prova per provare ad essere rimborsato perché in caso ha trovato il negozio sbagliato. Siamo dei professionisti e ci piace lavorare con persone precise e oneste.