Gallery Rare Ltd.
4.9 out of 5 stars | Reviews: 1880
Detailed explanation of ratings
| 4.9 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.9 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by EH from on 13. September 2023
Omega ...
Dealer's comment:
Thank you very much for your valuable feedback. Please accept our sincere apologies for the disappointment caused due to the lack of precise correspondence from our side. Your honest feedback allows us another opportunity to improve our internal processes and make the experience better for our buyers. Also, your feedback in reference to mistake has been shared with the team concerned for the improvement of their operation skill. We, once again, would like to apologize for the disappointment caused and also thank you for being a wonderful customer.
Review by Benjamin C. from on 21. November 2022
Bulgari ...
Buyer's comment:
Watch arrived "brand new" but running way out of spec on a timegrapher (which the dealer forced me to purchase at my own expense to prove the watch was running fast). Upon receiving proof the watch was broken, the dealer only offered me the option to ship the watch back to Japan at my own expense (incurring customs fees for the returned watch in the process) and would not work with me to have the watch serviced and returned back to spec. Essentially, they knew it was cheaper for me to pay for the service myself and keep the watch than it would have been to ship it back to them...so they engaged in a game of "chicken" that they ultimately won. Chrono24 had to step in and give me funds to have the watch serviced. Poor showing on such a meaningful transaction. On top of this, the dealer was committed to only sending one message per day, effectively running out the clock on my timer to have something done about this. Very satisfied with how Chrono24 picked up the slack for this dealer but I will not be working with this dealer again.
Dealer's comment:
Thank you very much for taking the time to leave us a review. We understand that you are unhappy about the shopping experience with your recent purchase. Firstly, with regards to the condition of watch, if in case the watch may have any defects, we ask all customers to ship it back to us so that we are able to see whether the watch may have the initial defects, damages or get magnetized since providing the watch as described is utmost important for customer's satisfaction. Also, regarding the partial refund, we are sorry that you are disappointed with our services, however, we, unfortunately, it is difficult for us to offer a partial refund for the reasons stated above. However, we did not intend to impair your sentiments by any means. Regarding the return shipping fees, according to Chrono24's policy, normally the return shipping fees shall be borned by the buyer however, please note that we will shoulder the shipping fees as the watch may have an initial defects as we mentioned in our correspondence. Lastly, as for the exchanging of message, please note that we respond to every customer in order between 10AM and 6PM. We hope you would understand our caped limits. However, we take your feedback as a learning opportunity to reflect on our processes and improvise where necessary. We, once again, would like to apologize for the disappointment and thank you for taking out your precious time in sharing this constructive feedback with us. Sincerely,
Order canceled
Review by Sufyan S. from on 24. October 2022
Rolex ...
Buyer's comment:
The dealer chose Japan post shipping that had no tracking for the package when it arrived in the US. The dealer did not provide the correct documentation for customs so the watch was held for 3 months. After a few weeks of not receiving the watch I contacted the dealer and they would respond by giving me phone numbers for customs and postal service agents that I had to call but could not get access to any information because I was not the sender. When asking for a refund the dealer kept on extending the deadline hoping the watch would clear customs. I got in contact with Chrono24 for a refund and was refunded 3 months after the order was placed. The watch was never returned to the dealer or arrived to me. Worst purchasing experience on Chrono24 and the staff was very little help.
Dealer's comment:
Thank you very much for your feedback. We sincerely apologize for the inconvenience caused this time. We have many experience of shipping via EMS to the US and as for EMS, a tracking nubmer is provided and is able to track with the same number in the US. In addition, as for the documents, we provided the same required documents we always prepare for every shipping we handle. As for this matter, we contacted Japan Post for investigation, however, no matter how hard we tried to solve this issue, as the package has already left Japan, unfortunately we (including Japan Post) had no control of the investigation. Therefore this leads to the result to our solution to kindly ask you to contact the customs and postal service agents on your end to receive the package. We sincerely understand that this issue has caused you great stress and grief. However we will truly appreciate if you could kindly understand our effort regarding this matter. We also contacted USPS/the customs office in Chicago for interantional investigation, and they are still working on the search of the watch. To improve our service, we have decided to use DHL and Fedex for our future orders. Thank you again for you honest feedback and as a professional, we promise to propose you the best service if you could give us another chance to assist you again in the future.
Order canceled
Review by Eric L. from on 27. December 2021
IWC ...
Buyer's comment:
Right after I put the order, the vender said it sold out. Not recommended!
Order canceled
Review by Igor P. from on 10. December 2021
Rolex ...
Buyer's comment:
The purchase order was cancelled by the seller, reason was the watch has been already sold to some one else.
Dealer's comment:
Thank you for your feedback. We deeply apologize that we had to cancel your order this time because the watch sold out at our our store before you proceeded the purchase. We will sincerely appreciate if you could kindly understand that it was a very rare case and that these things happen occasionally as it takes some time for the availability to be updated and reflect on the website. As a professional, we promise to improve our service from this experience and propose you our best service if you could give us another chance to assist you again in the future. Again we sincerely apologize to cause you such inconvenience.
Order canceled
Review by RA from on 23. April 2021
TAG Heuer ...
Buyer's comment:
slow communication
Dealer's comment:
Thank you for your review. We are sorry to hear that you had such a frustrating experience, but we truly appreciate you for bringing this issue to our attention. As we have mentioned, we are Japan based company and our office hour is 10AM to 6PM (Japan Time), 5PM to 1AM (Your Time). In addition, due to COVID-19, we are operating with minimum number of staff. Therefor we are regret to inform you it had taken some time to reply. We are sorry for the inconvenience and appreciate your understanding.
Order canceled
Review by Johnathan from on 29. March 2021
Omega ...
Buyer's comment:
After a very long search for a very specific Seamaster, last Saturday morning I was thrilled to find one available from a trusted seller on Chrono24, at a fair price, with box and papers. Having never purchased from C24 there was a moment of hesitation, but shortly thereafter I clicked the 'BUY' button expressing my intent to purchase the watch at the asking price. Later that day the seller, Gallery Rare Ltd., contacted me with a few perplexing statements, one of which was in direct conflict with C24’s advertised buyer protection policy. When they reopened on Monday morning I reviewed and received assurances from C24 team members and entered my cc info to complete my transaction, but Gallery Rare had already sold the watch to someone else.
Order canceled
Review by Hamad A. from on 24. March 2021
Rolex ...
Buyer's comment:
He sold watch for another client while we agreed to sell it to me
Order canceled
Review by Saleh A. from on 23. March 2021
Rolex ...
Buyer's comment:
The reason he gave me the offer for the price and at the same time he told me that the watch is sold to another person after agreeing on the price and from the terms of the offer and the agreement are two days
Order canceled
Review by JM v. from on 22. February 2021
Omega ...
Buyer's comment:
3 days ago the selling price was agreed by the seller, payment has been made and acklnoledge and the following day Gallery Rare LTD has cancelled the sale ( no longer in stock !!!) . Until today no refund on my credit card.
Dealer's comment:
We value our customers' opinions and we would like to thank you for taking your time to write a feedback. We truly regret that we did not meet your expectation this time for failing to update the availability of the item. Unfortunately, these things happen occasionally as it takes some time for the availability to be updated and reflected on the website since all listed items are also for sale in our physical stores in Japan. We believe that you must have been excited to receive the watch and we are truly sorry for this to happen. Regarding the refund, we are truly sorry to hear that you have not yet received your refund until now. However, Please be informed that unfortunately Chrono24 will process the refund of your payment. As for this we have contacted Chrono24 and requested them to update you regarding the refund. Once again we truly apologize for the inconvenience we have caused. Please feel free to contact us again if you have any concerns regarding your refund. We propose you the best service if you could give us another chance to assist you again in the future.
Order canceled
Review by Richard S. from on 04. February 2021
Omega ...
Buyer's comment:
I purchased the watch and was sent a counter offer. I then paid for the watch and was then sent an email indicating they had sold it to another buyer. They managed to take the credit card payment and I have to wait up to 7 days for that to be returned
Dealer's comment:
First of all, thank you very much for sharing your feedback. We are sorry to hear that you had such a frustrating experience, but we truly appreciate you for bringing this issue to our attention. It is quite a rare case however unfortunately, these things happen occasionally as it takes some time for the availability to be updated and reflected on the website since all listed items are also for sale in our physical stores in Japan. We will use the feedback to make us better and propose you the best service if you could give us another chance to assist you again in the future. Until then, please accept our sincerest apologies.
Order canceled
Review by Sasa from on 30. January 2021
Omega ...
Buyer's comment:
first thing I didn’t like is seller forcing fedex shipping at more expensive rate claiming that DHL is not secure enough (which is ridiculous). After I confirmed my order seller was quick to note that if I don’t pay in 48h my order will be cancelled and watch sold to someone else. I did place payment instructions immediately to chrono24 escrow account. After one day seller messaged me that they don’t actually have the watch from the pictures but a different color option one. I didn’t like that one so I asked them if they can procure the correct one within 2 weeks or so. That was not gonna happen. At this point I have incurred exchange rate and transfer costs and all seller had to say to me is that they are sorry about that and that they will be more careful in the future - no compensation for me because of the mistake they made. Professional seller, yeah right
Dealer's comment:
Thank you for your review. We are sorry to hear that you had such a frustrating experience, but we truly appreciate you for bringing this issue to our attention. Regarding the shipment, as we have mentioned, shipment of items using precious materials are prohibited by EMS/TNT. Therefore, we would be grateful if you could understand that the watch you were interested in had to be shipped by FedEx. Regarding the item, we deeply apologize for the confusion due to the photo listed on the item page. We always aim to deliver great experiences, and we are gutted when we do not meet our customers' expectations. We value our customers and we always want them to be satisfied with our service and th is will never change. Our customers are the lifeblood of our business. We will take this opportunity to improve our service and to ensure this will never happen again. Once again, please allow us to express our sincerest apologies and appreciation for the feedback.
Buyer's comment:
Seller accepted my payment before letting me know that the watch was no longer available. Then after I purchased another watch from a different dealer, the seller claimed they made a mistake and the watch was in fact available and would be shipped to me.