Over 110,000 users from around the world give us 4.8/5 stars

WatchBox

Trusted Seller since 2012
Number of recommendations from other Chrono24 dealers: 3
Watches sold with Buyer Protection: 1947

4.9 out of 5 stars  |  Reviews: 1,408

Detailed explanation of ratings 

 4.9
Shipping
 4.9
Item description
 4.9
Communication
98% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by Cohen from on 05. April 2022


Vacheron Constantin ...

Communication

Buyer's comment:

Very disappointed about the service. When you are interested at buying watch, they seem to be more patient by sending lots of message to close the deal. But when they see a chance to sale at a much higher price, they will definitely tell you it is not available. Unbelievable!!!

Dealer's comment:

Good Afternoon Cohen, We had been discussing this piece since the beginning of March. After we came to terms on a price we asked if you would be submitting payment. You first asked for more information on the piece due to the condition. We apologize but we are unable to reserve a timepiece with out a deposit or payment as we are an international company with offices in Singapore, Hong Kong, Dubai and Switzerland. The watch was sold by a sales rep outside of Chrono24. We apologize again for the inconvenience this has caused.

Order canceled

Review by Juan Carlos T. from on 15. January 2022


Chopard ...

Communication

Buyer's comment:

Se olvidó de nuestro trato de guardar el reloj con una paga y señal y, supongo por error, lo vendió a otro comprador.

Order canceled

Review by Tom C. from on 29. December 2021


Longines ...

Communication

Buyer's comment:

They seem legit, however my experience this close to Xmas has not been good. They advised the watch was in stock ready to ship, and sent me an offer to purchase. I purchased, paid and had radio silence for 4 days. After following up, they advised they don’t have the watch and gave option for a refund or discount. From there the customer service died, they did not initiate or confirm a refund, and would not reply to my message. I had to action this with Chrono directly.

Order canceled

Review by J.G. (Marc) N. from on 28. October 2021


IWC ...

Communication

Buyer's comment:

De feiten: toen ik offerte van deze partij accepteerde via het systeem van Chrono24 en wilde betalen, beek bewuste IWC Rattrapante ref. IW371221 ("Boutique model Geneve") horloge reeds verkocht op eigen site in USA, niet via Chrono 24. Waarschijnlijk voor meer (de bewuste advertentie op de USA site was me bekend, ook het bedrag dat daar gevraagd werd) vanwege niet hoeven te betalen provisie aan Chrono24. Ik moest het geld vooral niet meer overmaken want het was al aan een ander verkocht, werd me meegedeeld door dit bedrijf, toen ik offerte accepteerde en het systeem van Chrono24 me vroeg te betalen. Opmerkelijk dat dit bedrijf niet werkt volgens de spelregels van Chrono24. Ze zouden zich moeten schamen. Blijkbaar heeft een offerte van dit bedrijf geen enkele waarde voor de klant. De naam van bewuste medewerker is bij mij bekend maar zal ik uit integriteitsoverweging niet vermelden. Beschreven manier van omgaan met klanten en met het systeem van Chrono24 is spelbederf. Daarom verwerpelijk.

Dealer's comment:

We appreciate your feedback and apologize for the inconvenience this has caused. Due to the tremendous amount of accepted offers with incomplete payments on C24, our company policy does not allow us to set aside a timepiece, until we have received the confirmation of payment. Once again, we apologize for the inconvenience and sincerely hope we have the opportunity to make it up to you, in the near future.

Order canceled

Review by A. from on 24. April 2021


F.P.Journe ...

Communication

Buyer's comment:

After accepting the offer made by the seller and full payment was made. The watch was sold to another person. Still waiting for a refund.

Order canceled

Review by Francisco O. from on 11. April 2021


Rolex ...

Communication

Buyer's comment:

A total disappointment, I send them a purchase request they took between 1-2 days to reply, they send me a purchase request I PAID and then they cancel the sale. You wonder why? Because the watch that I was about to buy was an explorer March 30th 2021. Their explanation: They sold the watch before the sent me the offer. Right! Watchbox prefers to make some dollars more rather to think about their customers, professionalism zero, customer loyalty what is that? Lets cancel this sale to make more money elsewhere. Just my opinion, probably other people got a nice experience with them........

Order canceled

Review by Markus M. from on 22. August 2020


Rolex ...

Communication

Buyer's comment:

Rolex Sea Dweller (Ref. 116600) - I provided the seller with a price suggestion which they did not accept but they came up with a counter offer. I accepted it and paid the watch with my credit card. Status of the transaction was that the payment was received and the seller is preparing the shimpment. As the status didn't change for 4 days I asked the seller what was going on? Only then, they claimed that the watch has "accidentially" been sold to another customer at the same time and that they would instruct Chrono24 to reverse the payment. Which has still not happened. Therefore I think about to launch legal action against the seller as well as Chrono24.

Order canceled

Review by Hans-Uwe M. from on 11. August 2020


Breitling ...

Communication

Buyer's comment:

Die Uhr wurde, obwohl ich innerhalb von Stunden bezahlt habe und der Verkäufer meinen Preisvorschlag akzeptiert hatte, ohne Kommunikation einfach weiterverkauft ungeachtet der Tatsache, das mit mir ein wirksamer Kaufvertrag zustandekommen war. Ich kann vor diesem Händler nur warnen, er braucht anscheinend dringend Geld und hält sich nicht an Absprachen.

Order canceled

Review by Torsten from on 21. June 2020


Blancpain ...

Communication

Buyer's comment:

Via Chat haben wir uns auf einen Preis geeinigt und dann auf Chrono24 bestätigt. Der Verkäufer hat dafür extra eine bestehende Reservierung für mich aufgelöst, da kein Wohl Erfolg auf Zahlung besteht. Daraufhin habe ich die Zahlung AM GLEICHEN TAG über das Treuhandkonto von Chrono24 eingeleitet und den Verkäufer darüber informiert. 2-3h später informierte mich der Verkäufer, dass die Uhr zwischenzeitlich verkauft sei. Das ist extrem ärgerlich. Ich warte nun auf die Rücküberweisung von Chrono24. Gut, dass es diesen Treuhandservice gibt.

Order canceled

Review by Michael K. from on 02. June 2020


Hublot ...

Communication

Buyer's comment:

Ok fine korrespondance but they sold my watch to other side after my payment.

Order canceled

Review by David F. from on 19. May 2020


Oris ...

Communication

Buyer's comment:

Commande passée et comme par hasard la montre était déjà vendue !! A fuir...

Order canceled

Review by Mike H. from on 04. May 2020


Breitling ...

Communication

Buyer's comment:

Bad customer service. No return call as requested for questions. No follow up. Rude. Thankfully I figured how bad these folks were BEFORE buying the three watches I wanted. Brietling Emergency, Glashutte Original, etc

Dealer's comment:

Hi Mike, It was a pleasure speaking with you yesterday. I'm glad we could discuss your experience you had in the other situation outside of Chrono 24 regarding your review. I'm always happy to help in the future in any way possible. We would greatly appreciate if you would consider amending your feedback but always happy to help of course! All the best, Justin

Order canceled

Review by A.. from on 26. March 2020


Zenith ...

Communication

Buyer's comment:

They sold watches without making sure if they have the watch in the store

Dealer's comment:

There was a shipping mixup and we tried out best to make it right! We apologize for the issue and hope to work with you again, in the future.

Order canceled

Review by Alexander A. from on 22. February 2020


Blancpain ...

Communication

Buyer's comment:

Dealer pulled the deal after accepting the offer before the payment and while deciding on a delivery address

Dealer's comment:

We apologize for the shipping issue!

Order canceled

Review by Tam W. from on 16. January 2020


Rolex ...

Communication

Buyer's comment:

After the payment but sold to other people!!