WatchBox
4.8 out of 5 stars | Reviews: 2193
Detailed explanation of ratings
| 4.9 | Shipping |
|---|---|
| 4.9 | Item description |
| 4.8 | Communication |
Here's what buyers are saying about this dealer
Order canceled
Review by taro from on 27. March 2024
Hublot Hublot Big Bang Unico Chronograph Limited Edition 441.JY.4909.RT
Dealer's comment:
Thank you for your review. We are a little confused by your comment as we confirmed your order as soon as possible. Then we followed up on your interest but never heard from you in regards to moving forward. We would be happy to work with you in the future. Best, Jay Varley-George
Older than 30 days
Order canceled
Review by LL from on 04. December 2023
Panerai ...
Buyer's comment:
Non-responsive, takes a long time to respond. Double sells watches. Just because you purchased and paid for the watch, it doesn't mean you will get it. Very bad experience with this seller.
Order canceled
Review by Emilio S. from on 20. March 2023
Longines ...
Buyer's comment:
Worst case ! Offered a watch to me and sold it to a third party !
Dealer's comment:
We appreciate your feedback. We are a company with offices in multiple countries and well over 30 sales people. Chrono24 is just one of the places we have our timepiece listed. Please note that we countered your offer on Monday and reached out to let you know that since the offer had not been accepted the piece was sold out side the platform. You did not accept our offer until after we alerted you to this, and we apologize once again for this inconvenience. Best, Jay Varley-George
Order canceled
Review by Martin L. from on 19. December 2022
H.Moser & Cie. ...
Buyer's comment:
Ich habe eine Uhr nicht bekommen, obwohl watchbox sie laut Chrono24 für mich reserviert hatte. Trotz meines klaren schriftlichen Bekenntnisses zum Kauf der Uhr und meiner schriftlichen Anfrage, welche Summe ich genau zahlen soll. Dies passierte alles innerhalb eines Tages. Auf Nachfrage bestätigte Watchbox, dass eine Reservierung bei Watchbox erst dann gültig ist, wenn der Kaufpreis EINGEGANGEN ist. Und während meiner Reservierung hätte ein anderer Kunde bereits bezahlt. Mit anderen Worten: Eine Reservierung bei Watchbox bei Chrono24 ist wertlos. Denn eine Reservierung ist naturgemäß immer VOR der Bezahlung. Welchen Sinn hat dann eine Reservierung? In meinen Augen ist dies kein fairer Umgang mit den Kunden. Soi, und ich hoffe jetzt, dass diese – sehr neutrale – Formulierung jetzt von Chrono24 akzeptiert wird.
Dealer's comment:
Dear Mr. Lamperle, I understand your frustrations as this was a very rare timepiece. I apologize that we could not reserve this for you. Watch Box is a global company and we receive many offers for our watches across platforms. We cannot internally hold every watch we reserve on Chrono24 until we receive payment because many go unpaid. I believe you would have paid, however the watch was sold elsewhere before you had the chance and, for that, I am sorry about the unfortunate timing. We will continue to look for a replacement for you and we look forward to hopefully making this up to you in the future. Best, Angel Malone
Order canceled
Review by Nick C. from on 30. November 2022
Panerai ...
Buyer's comment:
Too expensive
Dealer's comment:
We are sorry to hear you were unhappy with our pricing. Our pricing team works hard to stay on top of the market and from what we have seen we are priced in line with the pre-owned market. Please note all our timepieces come with our 2 Year warranty which is also an added value. We hope in the future we are able to work with you closely to get a deal done. All the best, Jay Varley-George
Order canceled
Review by Adrian T. from on 10. June 2022
Cartier ...
Buyer's comment:
Seller did not have possession of the watch and claimed that just as we confirmed the deal, another sales associate in another location had sold the watch. Caused me approximately SGD 1.1K in Forex losses after sending them the money and getting the refund back later. While dealer was polite and apologised, nothing beyond a token apology was given. Will not deal with this seller again.
Order canceled
Review by Cohen from on 05. April 2022
Vacheron Constantin ...
Buyer's comment:
Very disappointed about the service. When you are interested at buying watch, they seem to be more patient by sending lots of message to close the deal. But when they see a chance to sale at a much higher price, they will definitely tell you it is not available. Unbelievable!!!
Dealer's comment:
Good Afternoon Cohen, We had been discussing this piece since the beginning of March. After we came to terms on a price we asked if you would be submitting payment. You first asked for more information on the piece due to the condition. We apologize but we are unable to reserve a timepiece with out a deposit or payment as we are an international company with offices in Singapore, Hong Kong, Dubai and Switzerland. The watch was sold by a sales rep outside of Chrono24. We apologize again for the inconvenience this has caused.
Order canceled
Review by Juan Carlos T. from on 15. January 2022
Chopard ...
Buyer's comment:
Se olvidó de nuestro trato de guardar el reloj con una paga y señal y, supongo por error, lo vendió a otro comprador.
Order canceled
Review by Tom C. from on 29. December 2021
Longines ...
Buyer's comment:
They seem legit, however my experience this close to Xmas has not been good. They advised the watch was in stock ready to ship, and sent me an offer to purchase. I purchased, paid and had radio silence for 4 days. After following up, they advised they don’t have the watch and gave option for a refund or discount. From there the customer service died, they did not initiate or confirm a refund, and would not reply to my message. I had to action this with Chrono directly.
Order canceled
Review by J.G. (Marc) N. from on 28. October 2021
IWC ...
Buyer's comment:
De feiten: toen ik offerte van deze partij accepteerde via het systeem van Chrono24 en wilde betalen, beek bewuste IWC Rattrapante ref. IW371221 ("Boutique model Geneve") horloge reeds verkocht op eigen site in USA, niet via Chrono 24. Waarschijnlijk voor meer (de bewuste advertentie op de USA site was me bekend, ook het bedrag dat daar gevraagd werd) vanwege niet hoeven te betalen provisie aan Chrono24. Ik moest het geld vooral niet meer overmaken want het was al aan een ander verkocht, werd me meegedeeld door dit bedrijf, toen ik offerte accepteerde en het systeem van Chrono24 me vroeg te betalen. Opmerkelijk dat dit bedrijf niet werkt volgens de spelregels van Chrono24. Ze zouden zich moeten schamen. Blijkbaar heeft een offerte van dit bedrijf geen enkele waarde voor de klant. De naam van bewuste medewerker is bij mij bekend maar zal ik uit integriteitsoverweging niet vermelden. Beschreven manier van omgaan met klanten en met het systeem van Chrono24 is spelbederf. Daarom verwerpelijk.
Dealer's comment:
We appreciate your feedback and apologize for the inconvenience this has caused. Due to the tremendous amount of accepted offers with incomplete payments on C24, our company policy does not allow us to set aside a timepiece, until we have received the confirmation of payment. Once again, we apologize for the inconvenience and sincerely hope we have the opportunity to make it up to you, in the near future.
Order canceled
Review by A. from on 24. April 2021
F.P.Journe ...
Buyer's comment:
After accepting the offer made by the seller and full payment was made. The watch was sold to another person. Still waiting for a refund.
Order canceled
Review by Francisco O. from on 11. April 2021
Rolex ...
Buyer's comment:
A total disappointment, I send them a purchase request they took between 1-2 days to reply, they send me a purchase request I PAID and then they cancel the sale. You wonder why? Because the watch that I was about to buy was an explorer March 30th 2021. Their explanation: They sold the watch before the sent me the offer. Right! Watchbox prefers to make some dollars more rather to think about their customers, professionalism zero, customer loyalty what is that? Lets cancel this sale to make more money elsewhere. Just my opinion, probably other people got a nice experience with them........
Order canceled
Review by Markus M. from on 22. August 2020
Rolex ...
Buyer's comment:
Rolex Sea Dweller (Ref. 116600) - I provided the seller with a price suggestion which they did not accept but they came up with a counter offer. I accepted it and paid the watch with my credit card. Status of the transaction was that the payment was received and the seller is preparing the shimpment. As the status didn't change for 4 days I asked the seller what was going on? Only then, they claimed that the watch has "accidentially" been sold to another customer at the same time and that they would instruct Chrono24 to reverse the payment. Which has still not happened. Therefore I think about to launch legal action against the seller as well as Chrono24.
Order canceled
Review by Hans-Uwe M. from on 11. August 2020
Breitling ...
Buyer's comment:
Die Uhr wurde, obwohl ich innerhalb von Stunden bezahlt habe und der Verkäufer meinen Preisvorschlag akzeptiert hatte, ohne Kommunikation einfach weiterverkauft ungeachtet der Tatsache, das mit mir ein wirksamer Kaufvertrag zustandekommen war. Ich kann vor diesem Händler nur warnen, er braucht anscheinend dringend Geld und hält sich nicht an Absprachen.
Order canceled
Review by Torsten from on 21. June 2020
Blancpain ...
Buyer's comment:
Via Chat haben wir uns auf einen Preis geeinigt und dann auf Chrono24 bestätigt. Der Verkäufer hat dafür extra eine bestehende Reservierung für mich aufgelöst, da kein Wohl Erfolg auf Zahlung besteht. Daraufhin habe ich die Zahlung AM GLEICHEN TAG über das Treuhandkonto von Chrono24 eingeleitet und den Verkäufer darüber informiert. 2-3h später informierte mich der Verkäufer, dass die Uhr zwischenzeitlich verkauft sei. Das ist extrem ärgerlich. Ich warte nun auf die Rücküberweisung von Chrono24. Gut, dass es diesen Treuhandservice gibt.
Order canceled
Review by Michael K. from on 02. June 2020
Hublot ...
Buyer's comment:
Ok fine korrespondance but they sold my watch to other side after my payment.
Order canceled
Review by David F. from on 19. May 2020
Oris ...
Buyer's comment:
Commande passée et comme par hasard la montre était déjà vendue !! A fuir...
Order canceled
Review by Mike H. from on 04. May 2020
Breitling ...
Buyer's comment:
Bad customer service. No return call as requested for questions. No follow up. Rude. Thankfully I figured how bad these folks were BEFORE buying the three watches I wanted. Brietling Emergency, Glashutte Original, etc
Dealer's comment:
Hi Mike, It was a pleasure speaking with you yesterday. I'm glad we could discuss your experience you had in the other situation outside of Chrono 24 regarding your review. I'm always happy to help in the future in any way possible. We would greatly appreciate if you would consider amending your feedback but always happy to help of course! All the best, Justin
Order canceled
Review by A.. from on 26. March 2020
Zenith ...
Buyer's comment:
They sold watches without making sure if they have the watch in the store
Dealer's comment:
There was a shipping mixup and we tried out best to make it right! We apologize for the issue and hope to work with you again, in the future.
Order canceled
Review by Alexander A. from on 22. February 2020
Blancpain ...
Buyer's comment:
Dealer pulled the deal after accepting the offer before the payment and while deciding on a delivery address
Dealer's comment:
We apologize for the shipping issue!
Order canceled
Review by Tam W. from on 16. January 2020
Rolex ...
Buyer's comment:
After the payment but sold to other people!!
Buyer's comment:
対応悪い