Over 400,000 watches covered by Chrono24 Buyer Protection

SwissWatchExpo

Trusted Seller since 2011
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 1
Watches sold with Buyer Protection: 1989

4.8 out of 5 stars  |  Reviews: 1,160

Detailed explanation of ratings 

 4.9
Shipping
 4.8
Item description
 4.8
Communication
96% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Order canceled

Review by from on 25. April 2022


Omega Speedmaster Date Panda Dial Steel Watch 323.30.40.40.04.001 Box Card

Communication

Buyer's comment:

I reserved the watch and during the payment process they well it to anyone else

Dealer's comment:

Here at SwissWatchExpo, we want to help, and we want to make purchasing from us as easy and efficient as possible. Our watches are sold on a first come, first served basis. We can't reserve watches, and by Chrono24 rules, the order is not finalized until payment is made. When you click to BUY the watch, Chrono24 does not consider the order completed, and in fact, many of those orders are never consummated; they just drop off the Chrono24 system without consequence. When you click to purchase a timepiece on Chrono24, from SwissWatchExpo or any other seller, it is a best practice to make payment as soon as possible.

Order canceled

Review by Ismail S. from on 25. April 2022


Rolex Submariner Black Dial Steel Mens Watch 16610 Box Service Card

Communication

Buyer's comment:

The communication was good at the start on the phone, but i did not get any information about that the watch can be sold to someone else while i am paying for it. It takes about 30min for the payment to go trough the secure system in Chrono24. And i didnt get the cancelation before 4,5 hours after my purchase. I even got the purchase confirmation (bill/receipt) and was super excitet about my purchase, until i got the cancellation later on. As i can understand that they want to sell it to first customer who pays for the item, it should be an hour ot two reservation time after you get the confirmation when pressing buy, to be able to get the payment trough the system. Personaly i think this is unprofessional behaviour and i will consider another seller if i can choose between two sellers in the future.

Dealer's comment:

Here at SwissWatchExpo, we want to help, and we want to make purchasing from us a easy and efficient as possible. Our watches are sold on a first come, first served basis. We don't reserve watches, and by Chrono24 rules, the order is not finalized until payment is made. When you click to BUY the watch, Chrono24 does not consider the order completed, and in fact, many of those orders are never consummated; they just drop off the Chrono24 system without consequence. When you click to purchase a timepiece on Chrono24, from SwissWatchExpo or any other seller, it is a best practice to make payment as soon as possible.

Older than 30 days

Order canceled

Review by ABDULLAH A. from on 06. December 2021


Omega ...

Communication

Buyer's comment:

I order and pay then after a few days the dealer told me he cannot send my watch to Saudi Arabia (we are in 2021)!! , it's very disappointing that you find your watch any pay for it with the shipping cost then they cancel the order for a very silly reason.

Order canceled

Review by Tan Nei L. from on 20. October 2021


Patek Philippe ...

Communication

Buyer's comment:

Lack of mutual communication.

Dealer's comment:

Tan, I understand that you are upset that you delayed payment, and someone else got this amazing watch. When you committed to purchase the watch, we expected payment right away, but you started negotiating at that point about the watch strap. You didn't make your payment, and in the meantime, someone else paid for their order. This was a gorgeous watch, in impeccable condition, and while I hate that you missed out on it, I hope you find another one to order. We have almost 70 Patek Philippe watches in stock here at SwissWatchExpo, so I know we have something you will love. Just keep in mind that we cannot hold any watches, and that as soon as you have made payment, we will reserve the watch for you. Best regards, SwissWatchExpo Atlanta

Order canceled

Review by Harti J. from on 06. April 2021


Rolex ...

Communication

Buyer's comment:

I buy the watch and i pay in the same time he sale in other website

Dealer's comment:

We understand your frustration, but we do have around 2,500 watches in stock, and we can help you find something else you will love. Our watches are for sale on other platforms, so in the rare instance that two people have ordered the same watch around the same time, we always give preference to the one whose order is paid first. We see this as the only fair way to decide who gets the watch; I hope you understand. We always recommend that as soon as you have chosen a watch, go ahead and place your order at the earliest time you can, and make sure your payment has cleared the Chrono24 system. This way, you are almost certainly going to be the successful buyer. Here at SwissWatchExpo, we are very happy to help. Please reach out to us, and we can verify availability of the watch you choose, and help you get your order placed. Kind regards, SWE

Order canceled

Review by Duffys from on 12. August 2020


Rolex ...

Communication

Buyer's comment:

I paid for the item 3 days later the seller messaged me to say that he sold in the time of him being notified and excepting my payment. Then offered me another watch the exact same watch but no paper work for the same price as the one I bought with box and papers. Chrono24 sorted the return of my payment. This seller did not communicate at all and if you use this site you know we all receive confirmation of receiving funds etc. Not Happy!!

Dealer's comment:

We are sorry you missed the watch that you wished to purchase. It is always our goal to make sure you get just the watch you want. As watches like this sell very quickly, we ask that our clients pay for their items as soon as they place their order. When a delay occurs between the original order request and the completion of payment, the watch can be sold as we do not place watches on hold while awaiting payment. As you stated, 3 days passed between the order request and payment. For this reason, we worked very quickly to find you a suitable, similar item when notified of payment. We communicated with you as soon as we saw that this had occurred as we wanted you to have a suitable option. We hope that we can help find you a great watch for the future. Please contact us with any future questions- SwissWatchExpo Team

Review by Mohammad A. from on 25. June 2020


Rolex ...

Shipping
Item description
Communication

Buyer's comment:

Not good communication

Dealer's comment:

Mohamed, We're sorry that you were not happy with your choice and changed your mind about keeping the watch. We are not willing to accept returns outside of Chrono24's 2-week return policy. The watch shipped to you immediately upon receipt of payment; exactly as described in the listing and shown in our pictures. All your inquiries were responded to in timely manner. We hope you will enjoy your watch. When you have any questions, we're here to help! -SwissWatchExpo Team

Order canceled

Review by Joe B. from on 17. June 2020


Cartier ...

Communication

Buyer's comment:

After order placed, Dealer emailed their commitment to ship on day of sale. They didn't. After 2 follow up by me, no response. Then 2nd day after sale they emailed "sale canceled. Reason: this item was already sold." VERY FISHY. It appears they may have gotten a direct offer after mine that was no commission.