Over 400,000 watches covered by Chrono24 Buyer Protection

OfficialWatches.com

Trusted Seller since 2008
This dealer owns a store in which you may view their watches.
Number of recommendations from other Chrono24 dealers: 9
Watches sold with Buyer Protection: 69

4.7 out of 5 stars  |  Reviews: 51

Detailed explanation of ratings 

 4.8
Shipping
 4.7
Item description
 4.7
Communication
90% of buyers would recommend this dealer.

Here's what buyers are saying about this dealer

Older than 30 days

Order canceled

Review by ruben o. from on 04. June 2021


Rolex ...

Communication

Buyer's comment:

NOT SERIOUS I bought this watch and he sold to a third party during the sales process and with the money already deposited into chrono24 account

Dealer's comment:

This review is not factual. Made offer on 10.05.21. We had no further communication from buyer or Ch24 until 14.05.21 when we were notified by Ch24 that the buyer had paid for item. By this time watch had been sold in store as 4 days had passed with no messages or indication of buyers interest. We operate a physical store and list our pieces on Ch24. If somebody purchases from our showroom while an offer is being considered online then this is unfortunate, but can happen. Explained that watch had been sold in store prior to his acceptance of offer and subsequent payment, apologised and sent instant refund via Ch24. We are sorry that this happened, but would urge people to communicate with us if they intend to purchase once an offer has been received. Even if payment takes a few days, if we know, we can help.

Order canceled

Review by Bernardino V. from on 02. April 2020


Rolex ...

Communication

Buyer's comment:

Non mi è piaciuto come si è posto si da L inizio della trattativa senza garbo , alla fine mi ha fatto effettuare il pagamento e poi si è rifiutato di continuare la vendita facendomi perdere solo tempo

Dealer's comment:

Customer requested a discount which we were unable to offer so he felt that we were without grace as a pandemic means its a buyers market. Agreed sale then received notification that Fedex were ceasing to take signatures of proof of delivery due to Covid-19 so cancelled the transaction due to large numbers of fraudulent transactions from Italy which may have left us vulnerable to chargeback for "non delivery". Was immediately refunded in full but obviously felt that a 1* review was required.