Cartier Santos Octagon Automatic Date Full Cartier Service

Warranty and Returns

All watches listed by „Uhrenhandel Heyns“ are sold in superb condition and are checked and inspected before sale for function, continuous operation and good timekeeping, (please note, however, that vintage watches by their very nature cannot be guaranteed specifically to maintain a particular rate of timekeeping as this depends on a number of factors including age, quality of the movement and positional, temporal conditions of use of the particular watch). If, however, your new purchase experiences gross timing errors after delivery we will repair your watch (postage exclusive) free of charge subject to the fault not being caused by improper handling or misuse.(e.g. faults in the movement due to accidental damage from knocking or dropping the watch will not be covered)
We endeavour to describe our watches as accurately as possible in each and every instance. We also guarantee authenticity of every watch we sell with full refund guaranteed if proved not genuine.
Please note we do not guarantee waterproofing or water resistance unless we specifically say that the watch has been pressure tested by us, and is therefore guaranteed waterproof to a specified depth, even if it says "waterproof - yes"; this will be just how it was originally described by the manufacturer and not us.
No warranty is offered or implied on leather straps fitted to our watches unless specifically sold separately and described as new. The same will be applicable for scratches on crystal, dings and other finish marks, etc.
„Uhrenhandel Heyns“ will give all watches (where listed and marked) a 6 (six) months guarantee for your peace of mind. Our warranty covers mechanical failure with use under regular wearing conditions
All other watches and/or watch parts and movements that are advertised on Chrono24 (again as marked) are sold without guarantee but as described, and on a trade basis, to keep the cost to you down.
Finally, any watch that has been opened, tampered with, serviced or attempted to be repaired by any source other than Uhrenhandel Heyns or its designated agent will void all warranties.
Return of goods
You are entitled to cancel your order at anytime within 14 days of receiving your goods, if there is anything you are not happy about.
The cancellation period ends on the expiry of 14 working days after you received the goods. This is. provided we give you, the customer, the required written information no later than the time the goods are delivered, which we have done in this online document.
If you wish to cancel an order under these terms, please contact « Chrono24 » after receipt of your purchase. Please return your item in the same condition we sent it to you, within 14 days of receiving your parcel.
We recommend that returned goods are fully insured. The costs of this and postage are borne by you the customer. Upon receipt and after a satisfactory inspection of returned item(s), we will issue a refund.