Cartier Ballon Bleu 42mm Steel Light Roman Dial W69012Z4 3001

FAQ: GUIDELINES FOR AN INFORMED PURCHASE EXPERIENCE (Your purchase indicates acceptance of these guidelines)

Q) Clarity on Descriptions and Pictures
A) The images we present accurately depict the condition of the watch and are exclusively captured by us, ensuring authenticity. Even if we mention "signs of use," it may not necessarily imply visible wear. This terminology aligns with the standard classification on Chrono24 for pre-owned watches. For further details or additional images, please reach out to us. Our commitment is to provide buyers with precisely what is depicted in the listing's images. Should any descriptions conflict with the visuals, please contact us for clarification.

Q) Requesting Additional Photos
A) Each listing features comprehensive imagery, typically up to 5 photos per watch, all taken by us to faithfully represent its condition. However, we're open to providing further photos upon request.

Q) Conditions of Pre-owned Watches
A) While we meticulously select watches in excellent condition, it's important to acknowledge that a pre-owned watch, particularly one 10-15 years old, may show signs of aging. For instance, leather accessories within the package may exhibit deterioration, or certain components might display indications of previous use. We strive to ensure the overall best condition considering the watch's age, though we cannot guarantee every part or accessory to be brand new.

Q) Guarantee of Receiving as Advertised
A) Rest assured, through the Chrono24 portal, you're guaranteed to receive precisely what's advertised. In the unlikely event of discrepancies, you're entitled to a full refund upon return. Buyers are responsible solely for return shipping costs. Refunds are processed once the watch is returned to us.

Q) Bracelet Size Assurance
A) Please note that the watch will be supplied with the links displayed in the photos. Prior to purchase, we encourage customers to contact us regarding wrist size compatibility. Following receipt, complaints regarding bracelet size will not be accepted. Any return must ensure the product remains intact and in its original condition at the time of purchase. Any new signs of wear or damage may result in compensatory deductions.

Q) Availability of Production Year Information
A) The precise production year is known only to the manufacturer. If undisclosed in the advertisement, it's because we lack this information, and the guarantee date isn't specified either. An approximate production year based on the serial number is provided in the listing, serving as non-binding information in the sales contract.

Q) Official Dealer Status
A) We're not official dealers; our company specializes in pre-owned and unworn watches.

Q) Insurance Coverage for Shipments
A) Yes, all our shipments are fully insured for the watch's total value. We dispatch watches from Monday to Thursday.

Q) Watch Testing and Functionality
A) Absolutely, all watches are guaranteed to be original and of legal origin, and they undergo thorough testing by our Master Watchmakers, who are certified experts in all Swiss brands. Each watch is tested before shipment, and we guarantee correct functioning for six months.

Q) Warranty Coverage
A) Our warranty covers potential movement malfunctioning but excludes damage due to water infiltration or flooding. New watches are typically covered by the manufacturer's international warranty. Please note that the movement's performance and power reserve in pre-owned watches may vary from manufacturer specifications, contingent on usage. Watches are tested before shipment, and servicing is conducted as needed.

Q) Water Resistance Clarifications
A) Unless specifically indicated with a waterproof test receipt in the listing's photos or description, the watch is sold as non-waterproof. Water resistance statements on Chrono24 listings reflect the manufacturer's declaration at the time of production, which may differ from current performance, especially in pre-owned watches. We recommend consulting a trusted watchmaker for a water resistance test before exposing the watch to water activities.

Q) Location of Watch Stock
A) All immediately available watches are stocked in Austria and shipped from there. Purchases within Europe do not incur additional costs such as import duty or VAT.