Trusted Checkout on Chrono24

Buyer

Dealer

Trusted Checkout is the safest way to buy your dream watch. Simply order from the dealer of your choice and pay safely via an escrow account. The dealer only receives your payment after you've received the watch. The Chrono24 team is always available to help and ensure your purchase goes smoothly - from payment to shipping to a return, if necessary.

Buy your dream watch safely and securely

Payment via an escrow account

Payment via an escrow account

Simply transfer the money to an escrow account, where it safely remains until the watch of your dreams is in your hands. Only then will we send the money to the dealer.

Screened & approved dealers

Screened & approved dealers

We don't leave any questions unanswered and carefully review the integrity of each dealer. Most dealers have already sold hundreds of watches on Chrono24. Dubious transactions are not tolerated.

Personal support

Personal support

A Chrono24 team member is always available as your personal contact point. Overcome language barriers together with our multilingual team and communicate with dealers all over the world.

14-day return policy

14-day return policy

If you're not satisfied with your watch, you can return it within 14 days. We'll reimburse the purchase price as soon as the dealer has received the watch.

Trusted Checkout Questions

Purchasing

Which items can I purchase using Trusted Checkout?
Trusted Checkout offers are marked in both the search results list and offer pages with a green Trusted Checkout symbol.
How do I purchase an item using Trusted Checkout?
There are 2 ways to purchase using Trusted Checkout: 1) via a purchase request or 2) via Buy It Now. The dealer decides which method is available for an item.

Purchase request
Click on the green Make a purchase request button on the offer page and enter your shipping address. Afterwards, the dealer will send you an individual offer including shipping. Accept the offer to order the item.

Buy It Now
You can buy items marked "Buy It Now" without contacting the dealer beforehand. These offers are marked in the search results list with "Buy It Now available." Click on the green Buy It Now button on the offer page to buy the item. Enter your shipping address and order the item. Then choose your payment method and send the funds to the escrow account.
Do I need to register with Chrono24 before making a purchase?
Yes. This way, we can best assist you if you have any questions and inform you about your order status.
How do I contact the dealer directly?
If you have questions about an item, you can contact the dealer via the contact information provided. Our support team is happy to help you with any questions regarding your Trusted Checkout order via phone (+1 646-934-8650) or e-mail ().
What is Buy It Now and how does it work?
Buy It Now allows you to order a watch without having to contact the dealer beforehand. These offers are marked with "Buy It Now available" in the search results list.

How Buy It Now works:
  1. Click on the green Buy It Now button on the offer page.
  2. Enter your shipping address and order the watch.
  3. Then make your payment to the escrow account, where it remains safely until you've received your watch.
What does Trusted Checkout cost?
For the Trusted Checkout service, 3.5 % of the sum of the article price and shipping costs will be charged.

Payment

How can I pay for an item?
You can pay with a credit card (VISA or MasterCard) or via bank transfer. The available payment methods are listed on the offer page.

We work together with the payment service provider Mangopay to process your payment. Mangopay is a payment service provider that specializes in online marketplaces and is associated with the French bank Crédit Mutuel Arkéa.

Shipping

How soon is the item available?
Items available via Trusted Checkout are typically available immediately or on short notice. You can find more exact information on the individual offer pages.
How long does delivery take and how much does shipping cost?
Purchase request
After you've made a purchase request, the dealer will send you an offer including delivery time and shipping costs.

Buy It Now
Offers available for Buy It Now will include the availability and shipping costs on the offer page.
Which shipping company will ship the item?
Generally, the dealer decides which shipping company they will use. You can see the shipping company information on the shipping confirmation.
Can I track my order?
We'll inform you as soon as the item has been sent and send you a tracking number via e-mail if available.
Am I insured against shipping damages or theft?
Trusted Checkout orders are always shipped insured, assuming you haven't made an agreement with the dealer otherwise.
For what value is the shipment insured?
Generally, the item is insured for its full value during shipping.

Warranty

Do I have any special guarantee or warranty when buying via Trusted Checkout?
Trusted Checkout warranty conditions are in accordance with the law. An extended warranty is not provided.

Returns

What must I do if I want to return an item?
Please contact our support team via phone (+1 646-934-8650) or e-mail () in order to discuss a return.
How can I return my order?
Contact our support team via phone (+1 646-934-8650) or e-mail () within 14 days of receiving the item. We will document and confirm your wish to return the item and guide you through the next steps.
Who pays the return shipping costs?
You are responsible for the cost of the return shipment. Please note that it can cost up to 250 euros to ship a return item due to insurance coverage. Our support team is glad to help you via phone (+1 646-934-8650) or e-mail () if you have any questions.
Is my information secure on Chrono24?
Yes. We use the most up-to-date security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. You can find further details in our Privacy Policy.
Is my information forwarded to third parties?
We use your personal information exclusively to process your purchase request or order. We do not forward your information to uninvolved third parties. You can find further details in our Privacy Policy.

Dealer

Buyer

Trusted Checkout is your gate to the global luxury watch trade. By using Chrono24's safe and secure processing and payment, you win the trust of potential buyers and increase your sales chances. Our team supports you in communicating with buyers and ensures everything runs smoothly. Register now for Trusted Checkout!

Create trust, attract new customers

Safe and secure payment processing

Safe and secure payment processing

You'll send the watch once the buyer has transferred payment to a secure escrow account. This protects you from missed payments and fraud attempts.

Sell internationally

Sell internationally

Reach watch enthusiasts in over 30 countries with Trusted Checkout. Safe and secure payment and support from Chrono24 strengthens your customers' trust and willingness to buy.

Attractive placement

Attractive placement

Your watches appear higher up in the search results list and reach more potential buyers. Your offers stand out more thanks to the Trusted Checkout symbol.

Overcome language barriers

Overcome language barriers

We'll gladly speak to your customers for you. Our multilingual team is always ready to help you do business with buyers from all over the world.

How does Trusted Checkout work?

  • 1. Request
    The buyer sends you a request.
  • 2. Offer
    Make an offer including shipping costs.
  • 3. Accept
    The buyer accepts your offer.
  • 4. Payment
    The buyer transfers money to the escrow account.
  • 5. Shipping
    Send the item to the buyer.
  • 6. Done
    Everything okay? You receive your money.