Info & Service Sell Your Watch


Trusted Checkout by Chrono24

Many dealers on Chrono24 offer you the Trusted Checkout service to make your purchase as simple and convenient as possible. With Trusted Checkout, the entire order is processed through Chrono24 - from the submission of a request to the dealer, payment of the purchase item, and the organization of the return of the item, where necessary. The Chrono24 team is at your constant disposal during this process and ensures that the process runs smoothly.

Trusted Checkout by Chrono24 Buyer Dealers
  • Simple communication
    On Chrono24 dealers from more than 80 countries offer watches for sale. With Trusted Checkout, Chrono24 is available to you at any time during the entire negotiation and purchase process, simplifying communication with the dealer. This means that you can easily negotiate with the dealer.
  • Easy payment
    Payment takes place via an escrow account. If the item is not delivered or does not match the dealer's description, the money can be reimbursed from the account. If you return the item, you will receive your money back quickly and easily.
  • Transparent processing
    Via the Trusted Checkout system, you always have an eye on the current status of your requests and orders and are informed immediately if the status of your order changes.
  • What does Trusted Checkout cost?
    For the Trusted Checkout service, 3.5 % of the sum of the article price and shipping costs will be charged.

Do you have any further questions about Trusted Checkout?

Purchase

When can I use Trusted Checkout to make a purchase?
All items displayed in ads that are marked with the Trusted Checkout symbol can be purchased via Trusted Checkout.
How do I make a purchase using Trusted Checkout?
On the detail page of the ad, you can send a request to the dealer and will receive an individual offer in return. If you would like to accept this offer, you can place your order as in any online shop. You can contact Chrono24 during the entire process if you have any questions.
Do I need to register with Chrono24 before making a purchase with Trusted Checkout?
Yes, because the transaction is processed entirely through the Chrono24 system. You can find out the status of your order at any time.
How can I contact the dealer directly?
If you have any specific questions about the item, you can contact the seller directly using the contact details stated. The Chrono24 support team will be glad to answer any questions you may have on how to use the Trusted Checkout; you can contact us by phone (+1 646 934865-0) or by e-mail ().

Payment

What methods of payment can I use and is payment always safe?
You pay via bank transfer. Details such as bank account information and reason for payment will be displayed immediately after you place your order and e-mailed to you as well.

Shipment

How soon will the item be available?
Items offered via Trusted Checkout are usually available either immediately or at short notice. The precise details can be found in the respective ad.
How long does delivery take and what are the delivery costs?
You will be informed of the specific delivery time in the offer. Delivery costs are already included in the offer price.
Which forwarder will be delivering the item?
This depends on the particular dealer and you will be informed of this in the offer.
Can I track the status of my shipment?
You will be notified as soon as the item has been dispatched. To the extent that tracking information is available for the shipment, this will be displayed on the screen and sent to you by e-mail so that you are aware of the current status at all times.
Am I insured against transport damage and theft?
The shipment of items purchased through Trusted Checkout is insured unless you have made any different arrangements with the dealer.
To what extent is the shipment insured?
The value of the item is normally insured to the full extent upon dispatch.

Guarantee

Am I entitled to any special guarantee and warranty claims when making a purchase using Trusted Checkout?
Trusted Checkout is a service that enables dealers to offer their goods on an international level using a standardized procedure and to offer your buyers high quality support. The security measures used also protect buyers and dealers against misuse and fraud. No additional guarantee and warranty claims can be asserted.

Return

What can I do if I want to return the item?
The Chrono24 support team will be glad to answer any questions you may have on how to make a purchase using Trusted Checkout; you can contact us by phone (+1 646 934865-0) or by e-mail ().
Where can I cancel the order?
It is advisable to address your notice of revocation directly to Chrono24. We will document and confirm the timely receipt of this notice and will initiate all further steps. We will send you the terms of revocation and the corresponding revocation form by e-mail immediately after we have received your order for a watch.
Who bears the cost of returning the item?
You will have to bear the direct cost of returning the item. Please note that the shipping costs may be up to €250 due to insurance coverage. The Chrono24 support team will be glad to answer any questions you may have on how to return an item; you can contact us by phone (+1 646 934865-0) or by e-mail ().
Is my personal data safe with Chrono24?
Yes. We use appropriate technical and organizational security measures to protect the personal data stored by us against manipulation, partial or total loss, and unauthorized access by third parties. Our security measures are being continually improved in line with technological developments. You can also find more specific information in our Privacy policy.
Will my personal data be forwarded to third parties?
The personal data transmitted by you will, in addition to Chrono24, be made available only to the dealer. This is necessary for the dealer to be able to make you an individual offer. You can also find more specific information in our Privacy policy.

Trusted Checkout for dealers

With the Trusted Checkout service, Chrono24 helps you sell your goods by way of a standardized and automated sales transaction procedure via the Chrono24 platform and also by maintaining personal contact with the buyers during the entire sales and ordering process. In this way, you will reach new groups of buyers which, up until now, had concerns about buying an expensive watch via the Internet.

Trusted Checkout for dealers Buyer Dealers

Trusted Checkout offers the following specific services:

  • Attractive placement
    Your offers are highlighted prominently on Chrono24 and, as such, receive particular attention from potential customers.
  • Active sales support
    With Trusted Checkout, the purchase transaction can be easily processed via the Chrono24 platform. If necessary, the Chrono24 team will also handle all communication with the buyer. This way, you can also deal with foreign buyers and still control your own prices.
  • Addressing international buyers
    The Chrono24 team can negotiate with potential customers in more than 10 languages and, as such, this enables you to do business with new, international groups of buyers. The high level of trust placed in Chrono24 by watch enthusiasts all over the world also helps to lower the hurdles for the buyer.
  • Easy payment processing
    Payment is made via an escrow account. You only send the item to the buyer after payment has been received. Therefore, there's no risk of non-payment for you.
  • Continuous tracking
    In Chrono24’s backend, you have an overview of all submitted requests and pending orders at all times and are always aware of the status of your transactions and if there is any need for action. You can also track the history of the order at any time.
  • Transparency for the buyer
    Your customers can view the current order and delivery status at any time in the order summary in myChrono24 or they can ask the Chrono24 support team for this information. This creates trust and increases the customer’s willingness to buy, particularly among potential customers abroad. The buyer will also be informed via e-mail by us of all important occurrences. This way, you can avoid having to make unnecessary follow-up calls, saving your precious time.
  • Secure transaction reversal
    If the buyer requests the transaction to be reversed, Chrono24 will contact the buyer and first verify if this is actually justifiable. If so, Chrono24 will help the buyer to return the item in order to ensure that it is returned to you undamaged. The article price will only be refunded to the buyer after you have received the item.

How does Trusted Checkout work?

  • 1. Request
    The buyer sends a request.
  • 2. Offer
    The dealer makes an offer.
  • 3. Acceptance
    The buyer accepts the offer.
  • 4. Payment
    The buyer transfers the money to Chrono24.
  • 5. Shipment
    The dealer dispatches the item.
  • 6. Done
    Everything ok? The process is concluded.