Trusted Checkout by Chrono24
Many dealers on Chrono24 offer you the Trusted Checkout service to make your purchase as simple and convenient as possible. With Trusted Checkout, the entire order is processed through Chrono24 - from the submission of a request to the dealer, payment of the purchase item, and the organization of the return of the item, where necessary. The Chrono24 team is at your constant disposal during this process and ensures that the process runs smoothly.
- Simple communication
On Chrono24 dealers from more than 80 countries offer watches for sale. With Trusted Checkout, Chrono24 is available to you at any time during the entire negotiation and purchase process, simplifying communication with the dealer. This means that you can easily negotiate with the dealer.
- Easy payment
Payment takes place via an escrow account. If the item is not delivered or does not match the dealer's description, the money can be reimbursed from the account. If you return the item, you will receive your money back quickly and easily.
- Transparent processing
Via the Trusted Checkout system, you always have an eye on the current status of your requests and orders and are informed immediately if the status of your order changes.
- What does Trusted Checkout cost?
For the Trusted Checkout service, 3.5 % of the sum of the article price and shipping costs will be charged.
Do you have any further questions about Trusted Checkout?
When can I use Trusted Checkout to make a purchase?
How do I make a purchase using Trusted Checkout?
Do I need to register with Chrono24 before making a purchase with Trusted Checkout?
How can I contact the dealer directly?
What methods of payment can I use and is payment always safe?
How soon will the item be available?
How long does delivery take and what are the delivery costs?
Which forwarder will be delivering the item?
Can I track the status of my shipment?
Am I insured against transport damage and theft?
To what extent is the shipment insured?
Am I entitled to any special guarantee and warranty claims when making a purchase using Trusted Checkout?
What can I do if I want to return the item?
Where can I cancel the order?
Who bears the cost of returning the item?
Is my personal data safe with Chrono24?
Will my personal data be forwarded to third parties?
Trusted Checkout for dealers
With the Trusted Checkout service, Chrono24 helps you sell your goods by way of a standardized and automated sales transaction procedure via the Chrono24 platform and also by maintaining personal contact with the buyers during the entire sales and ordering process. In this way, you will reach new groups of buyers which, up until now, had concerns about buying an expensive watch via the Internet.
Trusted Checkout offers the following specific services:
- Attractive placement
Your offers are highlighted prominently on Chrono24 and, as such, receive particular attention from potential customers.
- Active sales support
With Trusted Checkout, the purchase transaction can be easily processed via the Chrono24 platform. If necessary, the Chrono24 team will also handle all communication with the buyer. This way, you can also deal with foreign buyers and still control your own prices.
- Addressing international buyers
The Chrono24 team can negotiate with potential customers in more than 10 languages and, as such, this enables you to do business with new, international groups of buyers. The high level of trust placed in Chrono24 by watch enthusiasts all over the world also helps to lower the hurdles for the buyer.
- Easy payment processing
Payment is made via an escrow account. You only send the item to the buyer after payment has been received. Therefore, there's no risk of non-payment for you.
- Continuous tracking
In Chrono24’s backend, you have an overview of all submitted requests and pending orders at all times and are always aware of the status of your transactions and if there is any need for action. You can also track the history of the order at any time.
- Transparency for the buyer
Your customers can view the current order and delivery status at any time in the order summary in myChrono24 or they can ask the Chrono24 support team for this information. This creates trust and increases the customer’s willingness to buy, particularly among potential customers abroad. The buyer will also be informed via e-mail by us of all important occurrences. This way, you can avoid having to make unnecessary follow-up calls, saving your precious time.
- Secure transaction reversal
If the buyer requests the transaction to be reversed, Chrono24 will contact the buyer and first verify if this is actually justifiable. If so, Chrono24 will help the buyer to return the item in order to ensure that it is returned to you undamaged. The article price will only be refunded to the buyer after you have received the item.
How does Trusted Checkout work?
- 1. Request
The buyer sends a request.
- 2. Offer
The dealer makes an offer.
- 3. Acceptance
The buyer accepts the offer.
- 4. Payment
The buyer transfers the money to Chrono24.
- 5. Shipment
The dealer dispatches the item.
- 6. Done
Everything ok? The process is concluded.